Support
What to include
These details help us understand an issue quickly:
- the app version and your iOS version;
- your iPhone or iPad model;
- what you were doing, including the template or fields in use;
- the steps that reproduce the issue and what you expected to happen; and
- a screenshot, if the problem is visual.
Please leave out passwords, payment details, or other sensitive information.
Common questions
My location fields are empty
Metadata Engraver reads GPS coordinates stored inside the photo itself. If the photo has none, address, nearby places and the map inset stay empty. Screenshots and photos saved from messaging or social apps often have their location metadata stripped before they reach the app. Try a photo taken directly with the Camera app with Location Services enabled.
I paid for Pro but it isn't active
Open the Pro screen and tap Restore Purchases. Make sure you're signed in with the same Apple Account used for the original purchase. If Pro still doesn't unlock, email us with the approximate purchase date.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. Open the Settings app, tap your name, then Subscriptions, and select Metadata Engraver. Canceling stops future renewals; it doesn't refund the current period.
How do I request a refund?
Refunds are handled by Apple at reportaproblem.apple.com. We can't issue them directly.
Can I share a template with someone else?
Yes, with Pro. Templates export as a .metadataengraver file that another copy of the app can open, or as a QR code for smaller templates.
Does the app upload my photos?
No. Photos are processed on your device. When address or map features are on, only the GPS coordinates already in the photo are sent to Apple Maps — never the image.